The terms and conditions are set out below. We value providing personal service and understand what an important purchase your artwork will be. If you have any queries about purchasing an original or a print or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact us.

 

Ordering
Artwork by Julie Poulssen is available to purchase from her atelier, online, or from any of her exhibitions.

 

Delivery and shipping
Delivery is usually by PostNL within the Netherlands and UPS, TNT, or DHL for international shipping. Your order is usually dispatched within 14 working days. But it may take up to 6 weeks to arrive at your address. Note that international customs charges are the buyers’ responsibility.

If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value). Take pictures of the damaged package and send them to us via hello@juliepoulssen.com with the info of your actions on it.

 

Additional Surcharge
If you would like to have the artwork within a specific time please contact us for options. A priority surcharge may be applied.

 

Commissioning an artwork
On receipt of a commission, you will be provided with a specification, an approximate timescale for delivery, and a price, which will include a price for delivery. Please note that all artworks must be paid for in € (EUR) therefore the price for a commission may change due to fluctuations in exchange rates if you are completing the transaction in another currency. Additional bank costs are for the responsible sender of the payment.

The full payment in advance is required for all commissions which are non-refundable. Work is not started on any artwork before the payment is received. On paying you are entering into a contract with the artist for the provision of artwork, agreeing to the specification provided by Julie Poulssen, and paying the total price quoted at a date to be agreed upon. You are also agreeing to these terms and conditions.

Once the payment is received, a charge may be applicable to change the specification of your artwork. While Julie Poulssen will always try and incorporate the changes required by the customer, they may not always be possible once work on a piece has started.

 

Company info for International Payments
Julie Poulssen Fine Art | Julie Poulssen
Chamber of Commerce: 94758395
VAT number: NL005107444B19
Bank: NL19 RABO 0376 4665 10 (also know as IBAN)
Rabobank's BIC is RABONL2U (The BIC used to be referred to as the SWIFT code)
The name of the bank is: Rabobank Groep and the address of the bank is Croeselaan 18 3521 CB Utrecht, The Netherlands.

Returns and cancellations – customized and commissioned items
Under your contract with Julie Poulssen, the supply of goods (your artwork) is made specifically to meet your specifications and therefore your order cannot be canceled after it has been ordered.

In the highly unlikely event, your commission does not match your specification or you believe there may be issues with the quality of the product, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.

Returns and cancellations – non-customized and non-commissioned items
If you wish to return any non-commissioned items purchased from Julie Poulssen they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Julie Poulssen in its original state and without any damage. Delivery charges are not refunded. Julie Poulssen will refund the cost of the item in full.

In the unlikely event, there is an issue with the quality of the product or it is not the product ordered, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.

 

Privacy Policy
This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. This website uses Google Analytics to record information about site usage.